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HANCHOR Q&A Session 2

【Hanchor Q&A Session】 We’re back again! As always, we’ve gathered your questions into a simple collection. In this second episode, we’ve selected the following questions to answer for everyone!

Quick look at this episode’s content:
Q1. How to choose the torso size and hip belt size of a backpack?
Q2. How to clean the backpack.
Q3. How to maintain zippers during use.
Q4. SURFACE small bag – solution for shoulder strap slippage.

Let’s get started:

Q1. How should I choose the torso size and hip belt size of a backpack?

A. Please refer to the following size chart.

【Torso size selection】
HANCHOR Outdoor Series packs are designed in different back lengths to fit various body types.
Backpacks with torso options include:
MARBLE, MARL, TUFA, FROST, FLINT, XENO

Back length (torso length): This is measured from the protruding bone at the back of your neck (the 7th vertebra) down to the midpoint between the two hip bones on either side of your waist. For details, please refer to the blog article: Beginner’s Guide – How to Carry a Backpack.

If you’re unsure how to measure torso length, you may also check this article: How to Size and Fit a Backpack

【Cushioned hip belt size selection】
Cushioned hip belts compatible with the Two-Track carrying system: M2 cushioned hip belt / P1 cushioned hip belt.
Other models like TUFF, GARNET, and PUMICE can also be upgraded with optional cushioned hip belts.

Note: The M2 cushioned hip belt in XS size does not come with hip belt pockets due to length limitations.

Q2. How to clean the backpack?

A. Since backpack fabric has a waterproof treatment, do not use regular laundry detergent or fabric softener, and do not soak the whole pack in water or wash it in a washing machine, as this will severely damage the waterproof coating. We recommend wiping it with a damp cloth. For dirt, use a mild cleaner (like soap water) for spot cleaning, then rinse with clean water and air dry in a well-ventilated place.

Example: How to clean a white backpack in 3 simple steps:

Step 1. Use warm water mixed with a natural mild cleaning agent such as baking soda or sodium percarbonate (can substitute with lemon juice).

Step 2. Soak stained areas slightly and gently scrub with a cloth or soft brush.

Step 3. Rinse with clean water and air dry in a shaded, ventilated place.

Supplementary note: This time we used relatively mild oxygen bleach (sodium percarbonate). Besides white packs, this method can also be applied to light-colored packs. However, for darker fabrics, we recommend using other mild cleaning agents.

Q3. How to maintain zippers during use?

A. When pulling the zipper, always move in the intended direction of force (not outward) to extend its lifespan.

As shown in the illustration: apply force left-to-right along the zipper line, avoiding outward pulling.

Since waterproof zippers close more tightly, they may feel harder to pull. In such cases, you can lightly lubricate the zipper teeth with petroleum jelly for smoother operation.

Q4. SURFACE small bag – solution for shoulder strap slippage

A. During use, the buckle may unintentionally shift into the strap-adjusting angle, causing slippage. Here’s the fix:

After adjusting the strap length to your preferred position, tuck the strap end into the buckle slot and snap it in place. This prevents slipping.

That’s all for this episode! We hope these answers helped clear up your questions. If you have anything else you’d like to ask, feel free to let us know via our customer service email or through our Facebook/Instagram channels. See you next time on 【Hanchor Q&A Session】!