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FAQ

1. Do you have a retail shop in Taiwan? Where can your products be purchased directly?

TAIWAN

AMOUTER
No.10, Aly. 7, Ln. 283, Sec. 3, Roosevelt Rd., Da’an Dist., Taipei City , TAIWAN
Phone: +886-2-2366-1110

KEEPON
No. 70, Section 3, Heping West Rd, Taipei City, TAIWAN
Phone: +886-2-2306-6266

Ting San Iou Mountain Equipment
No.18, Sec. 1, Zhongshan N. Rd., Zhongshan Dist., Taipei City, TAIWAN
Phone:+886-2-2311-0089

Chillin' Outdoor
No. 1, Fude 3rd Rd., Xizhi Dist., New Taipei City, TAIWAN
Phone:+886-2-2695-0667

Hiker
No. 13, Nanda Rd., East Dist., Hsinchu City, TAIWAN
Phone: +886-3-5620561

Mounstyle 山風戶外
No. 756, Yongchun E. 7th Rd., Nantun Dist., Taichung City, TAIWAN
Phone: +886-4-23809336

Amouter Life
No. 82, Fukang Rd., Xitun Dist., Taichung City, TAIWAN
Phone: +886-4-24622582

OUTDOOR MAN (Taichung shop)
No. 10, Aly. 80, Ln. 79, Sec. 1, Xiangshang Rd., West Dist., Taichung City, TAIWAN
Phone: +886-4-2301-9152

OUTDOOR MAN
No. 125, Sec. 3, Zhonghua E. Rd., East Dist., Tainan City, TAIWAN
Phone: +886-6-2890728


HONG KONG

自然樂戶外店 Camping share
ROOM 15, 6F, SHING YIP INDUSTRIAL BUILDING, 19-21 SHING YIP STREET, KWUN TONG, KOWLOON, HONG KONG
+852 5130 5387

Nothing blue
ROOM 1907, Good Hope Building, Nathan Rd, Mong Kok, HONG KONG
+852 9672 5730


JAPAN

mujina shouten
Fukuoka, Itoshima, Tomari, 647-2 Duram Factory Shop 糸島店内
JAPAN 〒819-1111
Phone: +81 92-332-9208



2. Do you make custom packs?
We currently only provide simple modifications like color changes etc... Please write an email to info@hanchor.com and let us know your custom requests. We will discuss it with you.


3. How do I choose the correct torso?
Please refer to our torso spec and find your size. You could also email info@hanchor.com, and we could provide you with the back frame length for further checking.
• Torsos Spec:
Small (S): 15~17”
Regular(R): 17~19"
Large (L): 19~21"
Extra Large(XL): 21~24"

4. How do I choose the correct hipbelt?
Please refer to the hipbelt spec below. We suggest you take the smaller size if you are between sizes. This guarantees you can tighten the hip belt to help you distribute the weight from your shoulder to your waist.

• Hipbelt Spec:
Extra Small(XS): 23”~27"
Small (S) : 27”~31"
Medium (M) : 31”~35"
Large (L) : 35”~39"


5. How do I clean my HANCHOR?
Bags are not suggested to put in the washing machine, and we would suggest you use a piece of cloth with some soap and water to clean up the spot.

6. What if the item I need is out of stock?
Please write to info@hanchor.com, and we will let you know the next production batch.