1. Do you have a retail shop in Taiwan? Where can your products be purchased directly?
No.10, Aly. 7, Ln. 283, Sec. 3, Roosevelt Rd., Da’an Dist., Taipei City , TAIWAN
No. 70, Section 3, Heping West Rd, Taipei City, TAIWAN
Ting San Iou Mountain Equipment
No.18, Sec. 1, Zhongshan N. Rd., Zhongshan Dist., Taipei City, TAIWAN
No. 1, Fude 3rd Rd., Xizhi Dist., New Taipei City, TAIWAN
No. 13, Nanda Rd., East Dist., Hsinchu City, TAIWAN
No. 756, Yongchun E. 7th Rd., Nantun Dist., Taichung City, TAIWAN
No. 82, Fukang Rd., Xitun Dist., Taichung City, TAIWAN
OUTDOOR MAN (Taichung shop)
No. 10, Aly. 80, Ln. 79, Sec. 1, Xiangshang Rd., West Dist., Taichung City, TAIWAN
No. 125, Sec. 3, Zhonghua E. Rd., East Dist., Tainan City, TAIWAN
自然樂戶外店 Camping share
ROOM 15, 6F, SHING YIP INDUSTRIAL BUILDING, 19-21 SHING YIP STREET, KWUN TONG, KOWLOON, HONG KONG
+852 5130 5387
ROOM 1907, Good Hope Building, Nathan Rd, Mong Kok, HONG KONG
+852 9672 5730
Fukuoka, Itoshima, Tomari, 647-2 Duram Factory Shop 糸島店内
Phone: +81 92-332-9208
2. Do you make custom packs?
We currently only provide simple modifications like color changes etc... Please write an email to firstname.lastname@example.org and let us know your custom requests. We will discuss it with you.
3. How do I choose the correct torso?
Please refer to our torso spec and find your size. You could also email email@example.com, and we could provide you with the back frame length for further checking.
• Torsos Spec:
Small (S): 15~17”
Large (L): 19~21"
Extra Large(XL): 21~24"
4. How do I choose the correct hipbelt?
Please refer to the hipbelt spec below. We suggest you take the smaller size if you are between sizes. This guarantees you can tighten the hip belt to help you distribute the weight from your shoulder to your waist.
• Hipbelt Spec:
Extra Small(XS): 23”~27"
Small (S) : 27”~31"
Medium (M) : 31”~35"
Large (L) : 35”~39"
5. How do I clean my HANCHOR?
Bags are not suggested to put in the washing machine, and we would suggest you use a piece of cloth with some soap and water to clean up the spot.
6. What if the item I need is out of stock?
Please write to firstname.lastname@example.org, and we will let you know the next production batch.